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Patients
Obtaining copies of your medical records is easy and convenient. You can make your request in several different ways. You may request your medical records by:
• Visiting the Patient Portal at Royal Kiosks™ Patient Portal
Here you can access your patient portal or request an account.
• Downloading the authorization form and faxing it to 720-874-4433, or emailing it to Medical.Records@riaco.com
The authorization form needs to be completely filled out before medical records can be released. Please note, incomplete forms cannot be processed. After your request is received, the turnaround time is typically 5-7 business days. If this is an urgent request due to continuity of care, please call us directly at 720-493-3445.
Please be advised, images can be accessed through the patient portal but CANNOT be emailed.
Providers / Facility
If you are a provider or referring physician office, Please visit the RoyalMD® Provider Dashboard
Download the authorization form and fax it back to 720-874-4433, or email it to Medical.Records@riaco.com
Request Submission for Third Party Requesters
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization. RIA is not the custodian of records for facilities they read images for, therefore any medical records request must be sent to the facility that ordered the imaging. You may request billing for RIA only. Any RIA medical and billing records can be sent.
Fax Number for Attorneys and Third-Party Requestors: 866-384-2992